Users can add money to a Whish wallet directly through cash, from a card, from a bank transfer, via QR or by sending a payment link. Each method appears in the app under Add Money, along with the applicable fees and limits.

Wallet balance and top-up limits apply, depending on the account type and in line with Whish Money policies and regulations. Users can check their current limits in the Fees and Commissions section on the website.

Users can add money to their Whish Wallet directly through the Whish App using a credit or debit card.

If a top-up doesn't go through, the funds are automatically returned to the card or bank account you paid with.

A US or Canadian bank account can be linked to fund the Whish wallet directly.

Users can generate their own QR code and share it with others. Anyone who scans the QR code can send money directly to their Whish wallet using the “Whish Me” feature.

Users can create a secure payment link through Whish App and share it with the payer who pays using their card. The money goes directly into the receiver's Whish Wallet.

Users can receive international transfers directly to their Whish Wallet from supported remittance partners and corridors. Once the transfer is successfully processed, the funds are credited to the wallet.

Receiving an international wallet transfer requires a verified Whish account and providing the sender with the mobile number linked to the wallet.

Most transfers are credited instantly after being successfully processed by the sending partner. Processing time can vary depending on the sender, country, compliance checks, and transaction status. If the receiver has reached their wallet balance limit, the funds cannot be deposited until the balance is cleared.

Users can send money instantly to any Whish wallet using only the receiver's mobile number.

Users can send money through Whish app using the Lebanon Cash Pickup feature, and the receiver can collect it in cash from any Whish location in Lebanon using the transaction reference number.

Users can send money internationally to bank accounts and digital wallets through Whish app. They can select the destination country and provide the receiver's details.

Refunds may be requested only if the transfer hasn't been paid out yet. Refund requests follow the sending partner's policies, and fees may apply.

Customers can deposit cash into their wallet over the counter at a Whish main store, an agent or through a Whish ATM.

Customers can withdraw cash from their Whish Wallet at any Whish main store, an agent or through a Whish ATM.

Customers can visit any Whish location in Lebanon to make transfers without using Whish app.

Bring a valid original ID (National ID, passport, or residency permit where applicable) and have the transfer reference number ready.

Local transfers stay available for collection for 90 days. If your transfer expires, contact our Aftersales team.

Whish Support Channels:
Call: 01788999
WhatsApp: 03115111
Email: info@whish.money

Local transfers are ready for collection immediately after the transaction is completed.

For further assistance contact our Aftersales team.

Whish Support Channels:
Call: 01788999
WhatsApp: 03115111
Email: info@whish.money

Customers can send money internationally through Whish. Depending on the destination, the receiver can collect it in cash at a supported partner location or receive it directly in their bank account or digital wallet.

Customers can receive international transfers to Lebanon via our main stores or agent over counter, or receive it directly in the Whish Wallet.

Customers can send and receive money via our main stores in Lebanon to our store in canada and vice versa.

Whish Money's main stores offer ATM services on-site.

Speak to a store employee on the spot, or contact us through our official support channels and we'll follow up on the transaction.

Whish Support Channels:
Call: 01788999
WhatsApp: 03115111
Email: info@whish.money

ATM cash withdrawal and deposit limits depend on your account status:

USD 3,000 per transaction if you have not activated your Whish Digital or Physical Visa Card.
USD 5,000 per transaction once you have activated your Whish Digital or Physical Visa Card.

It is possible to mix bill denominations in a single Cash In transaction.

Card-based deposits and withdrawals aren't available, ATM transactions work directly through a Whish account by scanning the ATM QR from inside Whish app.

Customers can check the serial numbers in their transaction activity history in the app.

At Whish Money main stores and agents, customers can settle fees for a range of government-related services, including the Ministry of Finance, vehicle inspection (Mechanic), TTVMA, Beirut Municipality, title register viewing, and the Public Corporation for Housing.

Customers can purchase obligatory and material insurance at Whish Money, including car insurance, with premiums that vary by policy type.

Whish users can purchase a variety of vouchers from different vendors and categories, including telecom, gaming and more, through the Marketplace on Whish app.

For further assistance, contact our Aftersales team to check the issue and process a refund where applicable.

Whish Support Channels:
Call: 01788999
WhatsApp: 03115111
Email: info@whish.money

Users can pay selected institutions, including schools, universities, syndicates, hotels, and other partners, directly through Whish App.

Users can pay bills, recharge lines, and access selected Touch and Alfa services directly through Whish App and at Whish supported locations.

Whish users can settle or renew their internet subscriptions with selected vendors directly from Whish app.

Users can convert between LBP and USD, in both directions, through Whish App via a licensed local money exchange partner. Transactions are final and cannot be canceled or reversed.

Users can purchase and activate a wide range of ESIM bundles for different countries.

Any device that supports eSIM can be used. To confirm, check the phone's settings or search the manufacturer's website for the exact model. Another quick way to check is to dial *#06# on the device; if an EID number appears alongside the IMEI, the device supports eSIM.

If an eSIM is not working and has not been used, users are eligible to request a refund.

A Wedding List is a Whish Money service that lets couples receive wedding gifts digitally from family and friends. Invitees can send their gifts directly through Whish App or in person at any Whish location.

Either partner can apply through the Wedding Gift icon in the Marketplace. The request takes 24 hours to be reviewed and approved.

The bride's and groom's national IDs (front and back), civil IDs, or passports. Please note that photocopies are not accepted.

Share the phone number and/or Account ID of the account authorized to receive Wedding List contributions.

Your Wedding List stays active for one year from the date of approval, then expires automatically.

Use the Send Gift tab in the Wedding Gift feature of Whish App, or visit any Whish Money store or agent.

The Student Card lets students pay cashless at selected schools and partner locations, while parents can monitor and manage their spending.

Whish users automatically get access to a free Digital Visa card, which they can activate, with the option to request a physical card directly through the app.

On Whish App home screen, tap Activate Digital Visa Card and follow the steps.

On Whish App home screen, tap Request Physical Card, enter the required details, and choose the delivery address. Or visit any Whish main store to receive it instantly.

Delivery takes 5 to 7 business days.

Once the card arrives, open Whish App, tap on Activate Your Card, enter the last four digits of the card, and set the PIN.

Freeze or cancel the card immediately from Whish App (Card Info > Freeze), then activate and request a new one from the app or visit any Whish main store for instant issuance.

On Whish App home screen, go to Card Info then choose Freeze or Cancel.

On Whish App home screen, go to Card Info and tap View Pin. To update it, select Change PIN.

Users can add their Whish Visa card by opening Google Pay, tapping Add to Wallet, selecting Payment Card, then choosing New credit or debit card. Scan the card or enter its details manually, accept the terms, and complete the SMS verification - once verified, the card is ready to use in Google Wallet.

Users will receive a notification at the start of the renewal period, with a renewal button in the app. If not renewed manually, a USD 15 renewal fee is deducted automatically 30 days after the renewal date.

Any legally registered company can open a Whish corporate account, as long as its legal documents are complete.

Apply directly through Whish App: after signing up with a phone number, choose Corporate as the account type, then fill in the required information for review and verification by the concerned team.

Opening a corporate account requires the submission of the relevant legal documents, KYC information, and valid identification documents (IDs).

Approval takes 3 to 5 business days once all required documents are submitted.

Applicants will receive an in-app notification, along with a call from the concerned team.

A corporate application may be rejected due to incomplete or insufficient documentation, failure to meet KYC/compliance requirements, or discrepancies in the information provided.

A corporate wallet can hold up to USD 30,000.

Each company can hold one corporate account on Whish app.

The account owner can request access for additional devices, allowing employees to work seamlessly through the same corporate account.

A user can switch their existing individual account to a corporate one, or open a separate corporate account.

A user can have one individual account and one corporate account at the same time using different phone numbers.

Online businesses can open a corporate account with Whish, as long as they are legally established and properly registered.

NGOs and associations can apply for a corporate account by submitting the required documents and providing their proper legal authorization.

Whish Money's payroll and disbursement services enable companies to send salaries or bulk payments directly to their employees or beneficiaries.

Whish Pay is our payment gateway that enables merchants to accept online payments through their website or app and allows customers to check out directly from their Whish wallet.

Businesses can register on Whish app as collection services, allowing customers to make payments directly to them through the app.

Businesses also get access to a dashboard where they can track payments, view transaction history, and monitor collections in real time.

Users can view all devices linked to their account under Menu > Active Devices in Whish App.

Never share the OTP with anyone, avoid suspicious links, and use a strong, unique PIN. Whish will never ask for the OTP, PIN, or password.

Do not share the OTP with anyone. If there is a suspicion that someone is attempting to access the account, contact the Aftersales team immediately through the official channels.

Whish Support Channels:
Call: 01788999
WhatsApp: 03115111
Email: info@whish.money

If a message asks for an OTP, PIN, password, or personal information, it is almost certainly a scam. Do not respond and report the message through Whish’s official channels.

Whish Support Channels:
Call: 01788999
WhatsApp: 03115111
Email: info@whish.money